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It’s not what you say, it’s the way that you say it (2023/24) is a Course

It’s not what you say, it’s the way that you say it (2023/24)

Starts 4 Jun 2024

Spots remaining: 14

£150 Enrol

Full course description

Part 1: Tuesday 4 June 2024 - 9.30am to 1pm

Part 2: Tuesday 11 June 2024 - 9.30am to 1pm

£150 per person

Trainer: Lindsey Collins

If you are booking this course on behalf of someone else please enter their name and email address on the booking form when prompted. If you are booking multiple places please enter the name and email address of each attendee on the same form.

During this course you will:

  • Understand how to use the enriched model of care to effectively support communication. 
  • Learn a range of positive and effective communication strategies for supporting communication in people living with dementia.
  • Develop knowledge and understanding as to how communication can enhance or undermine well-being.
  • Understand and be able to challenge the stigmas around dementia which can negatively impact on people’s ability to live well with dementia.
  • Know how to make effective changes in practice to enable people living with dementia to communicate more effectively. 
  • Hear from our Experts by Experience about their own experiences of communication difficulties and how it impacts them.

Upon successful completion of this course, participants will receive an e-certificate for their CPD records.

Terms and Conditions

The University collects, holds and processes personal information in order to manage its operations effectively and to administer education and related functions. These activities are carried out in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the University's Data Protection Policy. I understand that the processing of my personal data by the University is necessary for these purposes. .

Cancellations must be made via email to A full refund will be given for cancellations made 4 weeks before the start date of the course, and a 50% refund will be given if cancelled 2 weeks before the start date of the course. No refund will be paid for any cancellations less than 2 weeks before the start date of the course.