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"It's not what you say, it's the way that you say it!" is a Course

"It's not what you say, it's the way that you say it!"

Started 25 Jan 2023

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Full course description

Part 1 - Wednesday 25th January 2023 – 9:30am – 1:30pm
Part 2 – Thursday 26th January 2023 – 9:30am – 1:30pm
£140 per person
Lead trainer: Dr Lindsey Collins

If you are booking this course on behalf of someone else please enter their name and email address on the booking form when prompted. If you are booking multiple places please enter the name and email addresses of each attendee on the same form.

·         This course will give participants the opportunity to understand what communication is, how people communicate, what difficulties can be experienced with communication and the impact of communication difficulties for people who are living with dementia.

·         Participants will understand how to use the enriched model of care to effectively support communication. 

·         Participants will learn a range of positive and effective communication strategies for supporting communication in people living with dementia.

·         Participants will develop knowledge and understanding as to how communication can enhance or undermine well-being.

·         Participants will understand and be able to challenge the stigmas around dementia which can negatively impact on people’s ability to live well with dementia.

·         Participants will hear from Experts by Experience about their own experiences of communication difficulties and how it impacts them.

·         By the end of the course participants will know how to make effective changes in practice to enable people living with dementia to communicate more effectively.

Upon successful completion of this course, participants will receive an e-certificate for their CPD records.

Terms and Conditions

The University collects, holds and processes personal information in order to manage its operations effectively and to administer education and related functions. These activities are carried out in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the University's Data Protection Policy. I understand that the processing of my personal data by the University is necessary for these purposes. .

Cancellations must be made via email to For places cancelled by the Monday four weeks before the start of the course, the full course fee will be refunded. Between the following Tuesday and the second Monday before the course, inclusive, a charge of 50% of the fee will be made. After that day, or for non- attendance, the full amount will be payable.